Privacy Policy

Introduction

FramerFlo ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and business details when you register
• Payment Information: Billing address and payment method details (processed securely by our payment processors)
• Store Data: Product information, pricing, images, and descriptions you upload
• Customer Data: Information about your customers' orders processed through your store
• Communications: Messages you send to us or through our support channels

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
• Device Information: Browser type, operating system, device identifiers, and IP address
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage

2.3 Information from Third Parties

• Authentication data from social login providers (if used)
• Payment status from payment processors
• Analytics data from integrated services

How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Create and manage your account
• Respond to your requests and support inquiries
• Send administrative notifications about the Service
• Send promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

How We Share Your Information

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors (for billing and transaction processing)
• Cloud hosting providers (for data storage)
• Email service providers (for transactional and marketing emails)
• Analytics providers (for usage analysis)

4.2 Your Customers

Order and store information is shared with your customers as necessary to fulfill transactions.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we may retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements.

Specifically:

• Account data: Retained for the duration of your account plus 90 days after deletion
• Transaction records: Retained for 7 years for tax and legal compliance
• Usage logs: Retained for 12 months for analytics and troubleshooting

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Your Rights and Choices

7.1 Account Information

You can access, update, or delete your account information through your dashboard settings.

7.2 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or adjusting your notification preferences.

7.3 Cookies

Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect the functionality of the Service.

7.4 Data Access and Portability

You can request a copy of your personal data by contacting us at support@framerflo.com.

7.5 Data Deletion

You can request deletion of your personal data by contacting us. Some data may be retained as required by law or for legitimate business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

Children's Privacy

FramerFlo is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: framerflo.app@gmail.com